Reviews

Pests hate us.
Our customers don't.

Real reviews from real Universal Pest Control customers across Newcastle, Hunter Valley & Port Stephens.

"The previous owners of our house kept multiple dogs inside and Universal Pest Control got rid of the fleas they had left behind. Their service was impressive. As well as the house, they inspected all the outdoor areas for further problems and even made a follow-up visit to make sure the fleas had gone! I'd gladly recommend Tony and the team to any home or business with an issue with pests. And who doesn't have one of those?"

Cathy B

Tumbi Umbi · Flea Treatment

"Tony and the team were brilliant from start to finish. Turned up on time, explained everything they were doing, and the house has been pest-free ever since. The inside and outside treatment was thorough — they even did the roof void. Wouldn't use anyone else."

Mark S

New Lambton · General Pest Treatment

"We booked a termite inspection as part of our annual maintenance and were really impressed. The technician was knowledgeable and took the time to show us the risk areas around our property. The bundled price with our general treatment was great value. Highly recommend."

Jennifer R

Terrigal · Termite Inspection

"Had a serious German cockroach problem in the kitchen. Universal came out, treated the whole area, and came back for a follow-up to break the breeding cycle. Problem completely solved. Professional, reliable and reasonably priced."

David L

Maitland · Cockroach Treatment

"We've been on the annual pest management plan for two years now and it's the best decision we made. No more ants in the kitchen, no spiders in the corners, and the scheduled visits mean we never have to remember to book. Worth every cent."

Sarah W

Warners Bay · Pest Management Plan

"We get a lot of spiders around our place being near the bush. Universal's outside treatment sorted them out completely. The technician was friendly, respectful of the property, and cleaned up after himself. Great local business."

Paul H

Charlestown · Spider Treatment

"We use Universal for our cafe on the Central Coast. Their scheduled visits and detailed reporting keep us audit-ready and we haven't had a single pest issue since we started with them. Professional, reliable and easy to deal with."

Amanda K

Gosford · Commercial Service

"Had rats in the roof and under the house. Universal identified the entry points, treated the problem, and gave us practical advice on how to stop them coming back. No more scratching in the ceiling at night. Top service."

James T

Hamilton · Rodent Control

"Booked online and got an appointment within the week. The technician was punctual, friendly and thorough. The published pricing meant no surprises on the invoice. Really refreshing to deal with a company that does what they say."

Rebecca M

Toronto · General Pest Treatment

"Found termites in our garage and panicked. Universal came out quickly, explained the treatment options without pressure, and put in place a management plan to protect the rest of the house. Genuinely caring and professional service."

Michael B

Erina · Termite Treatment

"Ants were everywhere — kitchen, bathroom, even the bedrooms. One treatment from Universal and they were gone. The follow-up visit was included to make sure the colony was fully dealt with. Couldn't be happier with the result."

Lisa F

Mayfield · Ant Treatment

"We had Universal do a combined pest and building inspection before purchasing our home. The report was detailed, easy to understand, and gave us real confidence in our decision. The inspector picked up things we never would have noticed. Excellent value."

Greg P

Cessnock · Pest & Building Inspection

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FAQ

Reviews — your questions answered

How do I leave a review?+

You can leave a review on our Facebook page — just click the "Leave a Review" button on this page. We genuinely value feedback from every customer, whether it's praise or something we could do better.

Where can I read your reviews?+

You can read customer reviews right here on this page, and on our Facebook page. We also feature reviews throughout our website on the home page and service pages.

Are your reviews real?+

Yes. Every review we share is from a real Universal Pest Control customer across Newcastle, the Hunter Valley and Port Stephens. We never fabricate or pay for reviews — we earn them one treatment at a time.

How long have you been getting reviews?+

We've been collecting customer feedback for over 20 years of serving the local community. The reviews you see reflect the genuine experiences of local families and businesses we've helped.

What if I had a bad experience?+

We want to know. Call 02 4954 3838 directly and we'll do everything we can to make it right. We stand behind our work with a service guarantee, and your feedback helps us improve.

Do you respond to reviews?+

Yes. We read and appreciate every review. If you've had a great experience, thank you — and if something wasn't right, please reach out directly so we can fix it.

Can I see reviews for a specific service?+

Many of our service pages feature relevant customer reviews. If you'd like to hear from customers who've had a specific treatment (like termite control or end of lease), get in touch and we can point you in the right direction.

How many reviews do you have?+

Over 20 years of service, we've collected hundreds of reviews from satisfied customers across our five service regions. The review on this page is just one example of the feedback we receive.

Do you have Google reviews?+

We collect reviews primarily through our Facebook page and direct customer feedback. For the latest reviews, visit our Facebook page or call 02 4954 3838 and we'll happily share recent customer experiences.

What's your overall rating?+

We're proud of the strong reputation we've built over 20+ years of honest, professional service. Our customers consistently rate us highly for reliability, thoroughness and genuine local care.

Can I recommend you to friends?+

Absolutely — and you can earn from it. Our Refer to Earn program gives you $25 for every referral that converts into a paid treatment, and your friend gets $25 off. Visit our Refer to Earn page or call 02 4954 3838 to learn more.

Why should I choose you based on reviews?+

Our reviews reflect 20+ years of consistent, honest, professional service. Customers praise our thoroughness, transparency, local knowledge and genuine care. When you choose Universal, you're choosing a team your neighbours already trust.