Pest Identification Guide

Answer three quick questions about the type of pest you're seeing, where you're seeing it, and what it looks like. The guide narrows down the possibilities and points you to the right pest page with a recommended treatment.

If the guide can't narrow it down to a single pest, it will suggest a closer look — our team can identify it over the phone or onsite. Call 02 4954 3838 and we'll help you figure out what you're dealing with.

Yes. The guide is completely free to use with no obligation. It's there to help you understand what pest you're dealing with and what treatment might be needed.

Yes. Emailing a photo can help us identify the pest quickly. Send it through our contact page or call 02 4954 3838 and we'll take a look before recommending a treatment.

Don't disturb it — especially if it could be termites. Use the identification guide to narrow it down, browse our pest library, or call us. We can identify almost any pest over the phone or during an inspection.

The guide provides general treatment recommendations based on the pest identified. For a definitive treatment plan and quote, we recommend an inspection — especially for specialist pests like termites and bed bugs.

Yes. If you select damaged timber or mud tubes, the guide will point you to our termite pages. However, termites should never be disturbed — if you suspect termites, call us immediately for a professional inspection.

Run the guide for the most pressing pest first. If you have multiple pest concerns, our General Pest Treatment covers many common pests in one visit, and we can advise on specialist treatments for the rest.

Simply click through the three steps, selecting the option that best matches what you're seeing. You can go back at any time. At the end, you'll see your likely pest match with a recommended treatment and a link to the full pest guide.

No. The guide is a helpful starting point, but a professional inspection is the only way to confirm the pest species, assess the extent of the problem, and recommend a definitive treatment plan — especially for termites and hidden pests.

The guide covers common household pests including cockroaches, German cockroaches, ants, spiders, fleas, silverfish, rodents, bees, termites, bed bugs and bird mites. For pests not covered, browse our full pest library or call us.

Visit the pest's dedicated page for detailed information, then get a free quote or book a treatment. For urgent or severe infestations, call us directly rather than booking online.