Pest control professionals who are friendly to humans.
Big Enough to Deliver — Local Enough to Care
For over 20 years, Universal Pest Control has protected homes and businesses across Newcastle, the Hunter Valley and Port Stephens with one simple promise — integrity and professionalism make all the difference.
20+
Years protecting locals
10,000+
Treatments delivered
5
Regions serviced
100%
Service guarantee
Our Story
A different kind of pest control company.
Universal Pest Control was established in 2006 by Managing Director Tony Taylor, who saw a genuine need for greater professionalism and personal service in the pest management industry. Too many companies were turning up, spraying everything in sight, and leaving — without ever understanding the actual problem.
Recently, the manager of a large sports facility asked us to quote. We inspected the space, understanding the various parts of the building and identifying the areas of highest pest activity. Then we designed an Integrated Pest Management (IPM) program. She was impressed that, unlike other companies she had contacted, Universal didn't just look at the space, quote on the overall job and hope for the best.
Instead we isolated specific areas, noting the areas of greatest heat and vulnerability to pests (like kitchens and storerooms) and developed a custom plan, outlining materials, time and coverage. Blasting the entire space with a uniform treatment would be ineffective, costly and (excuse the pun) OVERKILL!
Integrity and professionalism. That's the difference Universal makes — and it's been our standard for two decades.
Big Enough to Deliver — Local Enough to Care
Pests hate us. Clients love us.
We take the time to understand and explain your pest situation, identifying the size of the population and its source. We also provide advice on ways to avoid attracting pests and ways to manage the problem going forward.
Based in
Cardiff, NSW
Established
2006
Our Approach
Integrated Pest Management
We don't just treat symptoms — we identify the source, design a targeted plan, and help you prevent problems from returning.
Inspect & identify
We take the time to understand your property, the pest species present, the size of the population and its source. Different pests require completely different approaches.
Design a custom plan
Based on our findings we develop a tailored treatment plan — outlining materials, time and coverage for each area of your property.
Treat with precision
We apply targeted treatments to harbourage areas, entry points and high-risk zones — not a one-size-fits-all blanket spray.
Prevent & monitor
We provide practical advice on reducing conditions that attract pests, and offer scheduled management plans so problems don't return.
What We Stand For
The Universal difference
Four principles that have guided every treatment for over 20 years.
Targeted, not blanket
We isolate specific areas of activity and vulnerability rather than blasting an entire property with a uniform treatment. It's more effective, more economical and better for your family and the environment.
Transparent & honest
Published pricing, clear scope of work, and plain-English explanations. You'll always know what we're treating, why we're treating it, and what it costs — before we start.
Safe for everyone
We use the latest scientific treatments, applied by licensed technicians, that are safer for babies, pets and your whole family. Re-entry times are always clearly communicated.
Genuinely local
Based in Cardiff, we've been part of the Newcastle, Hunter Valley and Port Stephens community for over two decades — sponsoring junior sport and treating our neighbours like neighbours.
Why Choose Universal
Trusted by locals for two decades
20+ Years Experience
Local Pest Professionals
Residential + Commercial
Termite Inspections
100% Guarantee
The Team
Meet the Universal team
Fully accredited, licensed and local — the people who'll look after your home or business.
Tony Taylor
Managing Director
Tony established Universal Pest Control more than 20 years ago, seeing the need for greater professionalism and personal service in the industry. He takes great pleasure in eradicating the prolific German Cockroach, and is passionate about investing in the local community through junior soccer and cricket.
Alexx Taylor
Technician
Fully accredited and licensed for pest control and termite inspections, Alexx puts customers at ease with his honest and friendly disposition and commitment to a thorough, professional service. He loves to eradicate spiders and termites.
Jodie Taylor
Admin Manager
Jodie keeps Universal Pest Control running smoothly, managing scheduling, accounts, invoicing and payroll — as well as everything else. Her contact with pests is limited (except occasionally those she works with!)
Where We Work
Proudly local across five regions.
From our base in Cardiff, NSW, we service homes and businesses across Newcastle, Lake Macquarie, the Hunter Valley, Maitland and Port Stephens. If you're not sure whether we cover your suburb, just give us a call.
Newcastle
Newcastle · Hamilton · Hamilton East · Hamilton South · Adamstown…
Lake Macquarie
Cardiff · Glendale · Belmont · Warners Bay · Toronto…
Hunter Valley
Cessnock · Kurri Kurri · Branxton · Singleton · Muswellbrook…
Maitland
Maitland · Rutherford · Thornton · Telarah · Largs…
Port Stephens
Nelson Bay · Salamander Bay · Soldiers Point · Anna Bay · Raymond Terrace…
20+ years protecting Newcastle, Hunter Valley & Port Stephens
Two decades of honest advice, targeted treatments and genuine care for the homes and businesses we look after. We'd love to add you to that list.
FAQ
About Universal — your questions answered
How long has Universal Pest Control been in business?+
Universal Pest Control was established in 2006 by Managing Director Tony Taylor. We've been protecting homes and businesses across Newcastle, the Hunter Valley and Port Stephens for over 20 years.
Are you a local company?+
Yes. We're based in Cardiff, NSW and have been part of the local community for over two decades. We sponsor junior sport and treat our neighbours like neighbours — we're genuinely local, not a faceless franchise or call centre.
Are your technicians licensed and insured?+
Yes. All our technicians are fully licensed, accredited and insured. We use the latest scientific treatments applied by trained professionals, and we carry professional indemnity and public liability insurance.
What makes Universal different from other pest control companies?+
We take an Integrated Pest Management approach — isolating specific areas of pest activity and designing custom treatment plans rather than blanket-spraying an entire property. We're transparent with pricing, honest in our advice, and genuinely care about our customers.
Do you offer a guarantee on your work?+
Yes. We stand behind our treatments with a service guarantee. If you have any concerns after treatment, call us and we'll make it right. Your satisfaction matters to us.
Are your treatments safe for my family and pets?+
Yes. We use the latest scientific treatments that are safer for babies, pets and your whole family. We always communicate re-entry times clearly and advise on any precautions before we start.
Who is the team at Universal Pest Control?+
Our team is made up of fully accredited, licensed and local technicians who know the pest pressures specific to Newcastle, the Hunter Valley and Port Stephens. Meet the team on this page — we're the people who'll look after your home or business.
What areas do you service?+
We service Newcastle, Lake Macquarie, the Hunter Valley, Maitland and Port Stephens — five core regions across the Hunter and Central Coast. If you're not sure whether we cover your suburb, just give us a call.
What is Integrated Pest Management (IPM)?+
IPM is our approach to pest control: inspect and identify the pest, design a custom treatment plan, treat with precision rather than blanket spraying, then prevent and monitor. It's more effective, more economical and better for your family and the environment.
Do you service commercial properties as well as residential?+
Yes. We design structured pest management programs for restaurants, cafes, retail, offices, warehouses, strata, schools and accommodation — with scheduled servicing, detailed reporting and compliance documentation.
How do I get a quote or book a treatment?+
You can get an instant indicative price with our online quote wizard, book online, or call 02 4954 3838 directly. We'll identify the issue and recommend the right treatment — fast.
Why should I choose Universal Pest Control?+
Over 20 years of local experience, transparent published pricing, targeted treatments rather than blanket spraying, licensed and insured technicians, and a genuine service guarantee. We're big enough to deliver and local enough to care.
Send Unwanted Guests Packing.
Found something crawling around that shouldn't be there? We'll identify the problem, explain the options and recommend the right treatment.