More Than A Business — A Family's Life's Work
We are the Taylors — a family of pest controllers, problem-solvers and community members who have spent over 20 years earning the trust of Newcastle and the Hunter, one job at a time.
20+
Years protecting locals
10,000+
Treatments delivered
5
Regions serviced
100%
Service guarantee
How It Started
It began with a simple belief: do it properly, or don't do it at all.
Universal Pest Control didn't start as a marketing idea or a franchise. It started in Cardiff, with a family that saw a genuine need for greater professionalism and personal service in the pest management industry. Too many companies were turning up, spraying everything in sight, and leaving — without ever understanding the actual problem.
Over two decades later, that same belief still drives everything we do. The equipment has evolved. The team has grown. But the heart of it hasn't moved an inch.
We still answer the phone ourselves. We still treat every home and every business like it belongs to someone we know — because it does. You are our neighbours. And in the Hunter, neighbours look after each other.
Integrity and professionalism. That's the difference Universal makes — and it's been our standard for two decades.
What 20+ Years Has Taught Us
The four things we refuse to compromise on
Because they are the reason our customers keep coming back.
Experience You Can Feel
Two decades of hands-on know-how — not just trained, but tested in real homes and real infestations across the Hunter.
A Name We Protect
We work under our family name. That means we have something personal to lose if we let you down.
Standards, Not Shortcuts
We invest in the best equipment and training because "good enough" was never the family standard.
Here For The Long Haul
We measure success in relationships and referrals — customers who call us again, and tell their friends.
Our Approach
Integrated Pest Management
We don't just treat symptoms — we identify the source, design a targeted plan, and help you prevent problems from returning.
Inspect & identify
We take the time to understand your property, the pest species present, the size of the population and its source. Different pests require completely different approaches.
Design a custom plan
Based on our findings we develop a tailored treatment plan — outlining materials, time and coverage for each area of your property.
Treat with precision
We apply targeted treatments to harbourage areas, entry points and high-risk zones — not a one-size-fits-all blanket spray.
Prevent & monitor
We provide practical advice on reducing conditions that attract pests, and offer scheduled management plans so problems don't return.
Who We Are
Local People. Local Service. Lasting Results.
We are proud to be a family-owned and operated business serving Newcastle and the Hunter Region for over two decades. Here is who you are really hiring:
Our home base — Cardiff, NSW. The same suburb where the family business was born.
Two decades of the one family, all pulling in the same direction.
Over 20 years in the trade — weathered infestations, outbreaks and everything in between.
A team who we treat like family, and who treat your property like their own.
Fully equipped and ready to roll — because when you need us, you need us now.
When you call Universal Pest Control, you are not reaching a call centre or a franchisee you have never met. You are reaching a family that has spent two decades putting its name on every job — and intends to keep it that way. That is the difference local makes.
Our Clients
The People We're Proud To Help
From the family home around the corner to the restaurant, the school and the warehouse down the road — we've spent 20 years learning what each one really needs.
Homes & Families
The households, tenants and landlords who trust us with their space
Hospitality & Food Service
Restaurants and cafés where pest control is reputation
Offices & Commercial
Workplaces that need to stay professional without the hassle
Healthcare & Aged Care
Clinics and care homes where safety genuinely matters
Schools & Government
Public spaces that serve the whole community
Industrial & Manufacturing
Warehouses, workshops and sites that get properly dirty
Strata & Property Managers
Agents and body corporates who need one reliable contact
Real Estate & Pre-Purchase
Buyers and agents who need it done right and documented
Why Choose Universal
Trusted by locals for two decades
20+ Years Experience
Local Pest Professionals
Residential + Commercial
Termite Inspections
100% Guarantee
Our People
The People Behind The Promise
When you open your door to Universal, you are not getting a stranger. You are getting a trained, trusted member of a family that has spent 20 years earning its place in this community.
We don't hire technicians. We build a team.
There is a difference between a business that employs people and a business that invests in them. We have always tried to be the second kind.
The people on this page are not a roster — they are the reason our customers sleep easier after an infestation, feel safe when guests arrive, and trust us enough to hand over their keys. We train them, back them, and stand behind every job they do.
So when you meet them, please know: they have been told to treat your place the way they would treat ours. And at our place, that bar is set pretty high.
What You Can Expect From Every One Of Them
These four things are non-negotiable. It does not matter which team member turns up — they all answer to the same standard.
Trained, Not Just Hired
Every technician is certified and continuously trained — we do not send anyone to your door we would not send to our own.
Real People, Not Numbers
You will meet the same faces, learn their names, and build trust over time — that is how we have always worked.
Your Neighbours
We live here too. The streets we drive to work are the streets we drive home on.
Here When It Matters
Pests do not wait for business hours. Neither do we — our team shows up when you need us most.
The People Who Run It
The names behind the decisions — the people who set the standards and make sure the whole team lives up to them.
Tony Taylor
Managing Director
Tony established Universal Pest Control more than 20 years ago, seeing the need for greater professionalism and personal service in the industry. He takes great pleasure in eradicating the prolific German Cockroach, and is passionate about investing in the local community through junior soccer and cricket.
Alexx Taylor
Operations Manager
Fully accredited and licensed for pest control and termite inspections, Alexx puts customers at ease with his honest and friendly disposition and commitment to a thorough, professional service. He loves to eradicate spiders and termites.
Luke Jackman
Sales, Marketing & Client Liaison Manager
Luke looks after our commercial clients and partnerships, making sure the right technician gets to the right job at the right time. He's the friendly voice on the phone and the person who makes sure nothing falls through the cracks.
Kelly Alexander
Office Administrator
Kelly keeps the office running — scheduling, accounts, invoicing and the hundred things in between. She's the one who makes sure your booking is confirmed and your paperwork is in order.
Kia Dizon
Virtual Assistant / Business Support
Kia supports the team behind the scenes — handling admin, follow-ups and customer queries so the technicians can focus on what they do best: keeping your home pest-free.
The People In The Field
These are the technicians who walk through your door — the ones who will assess the job, explain your options, and get it done right. Trained in pest identification, treatment application, termite inspections and site assessments.
Adam
Senior Field Technician
Adam is our go-to for complex infestations and commercial sites. Fully licensed and experienced across all pest species, he's the technician other technicians call when they need a second opinion.
Chris
Field Technician
Chris handles residential and commercial treatments with the same calm, thorough approach. He's known for explaining exactly what he's doing and why — no guesswork, just results.
Watson
Junior Support Technician
Watson is learning the trade from the ground up, supporting the senior technicians and making sure every job site is left clean and tidy.
What Our Team Promises You
Not a policy document — a personal commitment from every person who wears our uniform.
- We treat your home like it belongs to our family
- We turn up when we say we will
- We explain what we are doing and why
- We respect your time, your space and your privacy
- We do the job safely or we do not do it at all
- We stand behind our work — every time
- We want you to call us again next time
Where We Work
Proudly local across five regions.
From our base in Cardiff, NSW, we service homes and businesses across Newcastle, Lake Macquarie, the Hunter Valley, Maitland and Port Stephens. If you're not sure whether we cover your suburb, just give us a call.
Newcastle
Newcastle · Hamilton · Hamilton East · Hamilton South · Adamstown…
Lake Macquarie
Cardiff · Glendale · Belmont · Warners Bay · Toronto…
Hunter Valley
Cessnock · Kurri Kurri · Branxton · Singleton · Muswellbrook…
Maitland
Maitland · Rutherford · Thornton · Telarah · Largs…
Port Stephens
Nelson Bay · Salamander Bay · Soldiers Point · Anna Bay · Raymond Terrace…
20+ years protecting Newcastle, Hunter Valley & Port Stephens
Two decades of honest advice, targeted treatments and genuine care for the homes and businesses we look after. We'd love to add you to that list.
FAQ
About Universal — your questions answered
How long has Universal Pest Control been in business?+
Universal Pest Control was established in 2006 by Managing Director Tony Taylor. We've been protecting homes and businesses across Newcastle, the Hunter Valley and Port Stephens for over 20 years.
Are you a local company?+
Yes. We're based in Cardiff, NSW and have been part of the local community for over two decades. We sponsor junior sport and treat our neighbours like neighbours — we're genuinely local, not a faceless franchise or call centre.
Are your technicians licensed and insured?+
Yes. All our technicians are fully licensed, accredited and insured. We use the latest scientific treatments applied by trained professionals, and we carry professional indemnity and public liability insurance.
What makes Universal different from other pest control companies?+
We take an Integrated Pest Management approach — isolating specific areas of pest activity and designing custom treatment plans rather than blanket-spraying an entire property. We're transparent with pricing, honest in our advice, and genuinely care about our customers.
Do you offer a guarantee on your work?+
Yes. We stand behind our treatments with a service guarantee. If you have any concerns after treatment, call us and we'll make it right. Your satisfaction matters to us.
Are your treatments safe for my family and pets?+
Yes. We use the latest scientific treatments that are safer for babies, pets and your whole family. We always communicate re-entry times clearly and advise on any precautions before we start.
Who is the team at Universal Pest Control?+
Our team is made up of fully accredited, licensed and local technicians who know the pest pressures specific to Newcastle, the Hunter Valley and Port Stephens. Meet the team on this page — we're the people who'll look after your home or business.
What areas do you service?+
We service Newcastle, Lake Macquarie, the Hunter Valley, Maitland and Port Stephens — five core regions across the Hunter and Central Coast. If you're not sure whether we cover your suburb, just give us a call.
What is Integrated Pest Management (IPM)?+
IPM is our approach to pest control: inspect and identify the pest, design a custom treatment plan, treat with precision rather than blanket spraying, then prevent and monitor. It's more effective, more economical and better for your family and the environment.
Do you service commercial properties as well as residential?+
Yes. We design structured pest management programs for restaurants, cafes, retail, offices, warehouses, strata, schools and accommodation — with scheduled servicing, detailed reporting and compliance documentation.
How do I get a quote or book a treatment?+
You can get an instant indicative price with our online quote wizard, book online, or call 02 4954 3838 directly. We'll identify the issue and recommend the right treatment — fast.
Why should I choose Universal Pest Control?+
Over 20 years of local experience, transparent published pricing, targeted treatments rather than blanket spraying, licensed and insured technicians, and a genuine service guarantee. We're big enough to deliver and local enough to care.
Explore Our Services
Learn more about our pest control services across Newcastle, Lake Macquarie, the Hunter Valley, Maitland and Port Stephens.
General Pest Control
Full inside-and-out treatment from $165
Termite Control
Inspections from $195, treatments from $550
Commercial Pest Control
IPM programs from $120/month
Pest Management Plans
Annual plans from $17.50/month
Service Areas
Check if we cover your suburb
Customer Reviews
Read reviews from real customers
Send Unwanted Guests Packing.
Found something crawling around that shouldn't be there? We'll identify the problem, explain the options and recommend the right treatment.